Our Commitment to You
Eye Surgery Center of East Tennessee offers a degree of convenience and simplicity that is unmatched by other choices for your procedure. Your admitting time is short and simple, parking is ample and nearby, no miles of hallways and other confusing barriers to navigate—just a pleasant outpatient environment. Our patient satisfaction surveys repeatedly earn high praise for the center and its specialized staff.
Unlike other choices for your procedure, we offer a comfortable recovery area, a comfort-oriented environment and a spacious family waiting area with magazines. Plus, the center provides a cost-effective quality environment for our patients and their insurers without the cost of overhead that a hospital incurs.
When you leave our surgical facility, we want you to feel like you’ve been treated with courtesy, warmth and respect. That’s why we:
- Provide a quick response to any questions or concerns you may have.
- Try to minimize long waits for your appointment.
- Maintain a comfortable, relaxed environment to make you feel at ease.
Patient Safety in Ambulatory Surgery Centers
Patient safety is of the utmost priority to our center’s physicians and staff. Our governing board provides oversight for the quality of care. Our facility is licensed by the state as an ambulatory surgery center and certified by Medicare to ensure you receive the best care. We also undergo voluntary accreditation by the Ambulatory Accreditation Association for Ambulatory Health Care (AAAHC), one of the national organizations that accredits a wide variety of ambulatory health care settings. AAAHC currently accredits more than 6,000 organizations.
Our physicians utilize our center because we partner with them to deliver high-quality, patient-centered care in an outpatient setting which provides comfort and ease of access. While hospitals provide a wide range of support services 24 hours a day, we are designed to focus on the patient’s specific procedure or surgery experience and preparation for recovery at home
Based upon your medical history and health assessment, and the procedure to be performed, your physician will select the best care setting for your specific healthcare needs. In some cases, it may be determined that the hospital is the best setting for your planned procedure.
Complications can occur in any healthcare setting where surgery is performed, and we are well-equipped to respond accordingly. With knowledge acquired from more than 250 other surgery centers, we have established best practices and safety standards while also meeting or exceeding regulatory and accreditation requirements.
In very rare instances when a patient requires emergency care while at the center, we have extensive procedures in place to respond. We have physicians, registered nurses, anesthesia providers and those trained in CPR and the use of emergency equipment in the facility to respond as needed. We are also fully equipped with appropriate equipment to respond to emergencies, and if necessary, we can transfer patients to a nearby hospital for additional care.